Requestor would be the individual entering the ticket.

Subject is a brief description of what the ticket is about.

Ticket Type- please choose the best category to describe your request.

Description is the detailed information regarding the subject matter.  You can add attachments and screenshots in this area.  Please be sure to include a phone number or some other way of contacting you in this field. 

Type is what your question or request is concerning (category that best describes your issue).